Below is information to assist you in preparing your order efficiently.
Easy to order, navigate and shop online. Find it fast by entering the
catalog number, description, or key word in the search field shown at
the top of each web page. You will find everything that is represented
in our catalog and more! Please allow 7 to 10 business days to receive
your order. If you would like Express shipping please place your order
by phone with a customer service representative.
CALL TOLL FREE: 800-726-0851 Voice/TTY
LOCAL CUSTOMER CALLS: 303-794-3928
Visa, MasterCard, or Discover and approved
phone billing customers can order by phone Monday through Friday between
8:00 am to 5:00 pm Mountain time. When placing phone order, please have
the information below readily available.
1. Order number;
2. Item Description;
3. Color or Size;
5. Price Each;
6. Visa, MasterCard, or Discover credit card number, expiration date,
and name of credit card holder
7. Name, mailing address, and phone number with area code; and
8. Shipping address if different than #7 above.
Visa, MasterCard, or Discover and approved purchase orders can be faxed
at anytime day or night to 303-794-3704. Please include the type
of credit card, the credit card number, the expiration date, the name
of credit card holder, daytime phone number with area code (required),
and your signature.
Clearly print or type the order form completely and mail it with full
1. ORDERED BY: Include first and last name, mailing address and
daytime telephone number with area code. UPS will not deliver to
post office boxes. If address has changed since last order or differs
from the mailing label on catalog, please notify us so we can change
our mailing list.
2. SHIP TO: If order is to be sent to an address other than "ORDERED
BY" please fill out the name and shipping address section with full
street address and zip code. UPS will not deliver to post office
3. ORDER: Fill in order number, item description, color and/or
size, quantity, price of each order number and the total of order. For
Colorado residents only, add 7.85% sales tax for all order items except
hearing aid batteries. Shipping and handling charges should be added
according to the chart on the order form.
4. METHOD OF PAYMENT: Checks, money orders and cashier's checks
in U.S. funds only should be made payable to ADCO Hearing Products
or ADCO. A fee of $25.00 will be charged on any returned checks.
For credit card, please include appropriate type of credit card, the
credit card number, the expiration date, the name of credit card holder,
BY PURCHASE ORDER
Written or typed purchase orders will be accepted from approved State
or Federal agencies, credit approved businesses, and credit approved
dealers. Purchase orders written or typed on company letterhead can
be substituted. To avoid duplication, do not fax and mail a copy for
confirmation unless it is marked as confirming only. Purchase orders
can be mailed or faxed and be billed net 30 days.
& HANDLING CHARGES
Shipping and handling costs for continental U.S. only
Alaska, Hawaii and all others, call for charges
For an additional charge, we can deliver overnight via UPS Red Label,
2nd day via UPS Blue Label or 3rd day via 3-Day Select Ground. The order
must be received by 12:00 pm Mountain Time to guarantee express delivery
We will process and ship all in-stock merchandise via UPS within 10
days. Please expect to receive merchandise in 10 to 14 business days
from the time we receive order.
Shipping errors must be reported within 5 business days of receipt of
Merchandise that is out of stock will be back ordered. We will call
or write to notify of back ordered merchandise. At that time, we will
notify you when the back ordered merchandise will become available.
We will attempt to complete your order in one shipment. Merchandise
which is other than back ordered merchandise and is available can be
shipped separately per request.
If any merchandise is received that has been damaged in shipping, please
do the following:
1. Keep all packaging material in the same condition as it is. Claims
can not be made if packing material is missing.
2. Report the damage immediately to the carrier - UPS or Postal Service.
3. Do not ship package back to ADCO Hearing Products; wait for
the carrier to inspect and pick up the package.
4. Call Customer Service to report the damage so that we can process
a replacement order.
When merchandise is defective in some way, please call Customer Service
at 800-726-0851 V/TTY or 303-794-3928 V/TTY for instructions
on returning it for replacement. Replacement can be made only if the
defective merchandise is returned to ADCO Hearing Products within
30 days of the original shipment. Please see Returns and Exchanges below.
Returns are accepted within 30 days of purchase with prior
authorization. Before returning any merchandise for credit or exchange,
all returns must be pre-authorized and accompanied with a Return
Material Authorization (RMA) number. To obtain RMA number, call our
Customer Service at 800-726-0851
V/TTY or 303-794-3928 V/TTY. For prompt service, identify
the merchandise, the reason for the return or exchange, and have the
invoice number readily available. Repack the merchandise carefully in
the original carton with all instruction manuals, warranty card, and
the original packing materials. Clearly mark the RMA number on the outside
of the shipping package. Send the merchandise and packing slip prepaid and insured to: ADCO Hearing Products,
4242 South Broadway, Englewood, Colorado, 80113. Any merchandise
returned without the RMA number or unclearly displayed will be delayed
in the return process or refused. NOTE: Software, DVDs, Videotapes, and personalized items are not returnable.
All merchandise is sold with the manufacturer's warranty and instructions
for warranty accompany each product. No other warranty or guarantee
expressed or implied is made. Manufacturer's warranties are provided
for the customer. Merchandise that fails within the warranty period
should be returned directly to the manufacturer with a copy of receipt
enclosed. Call our Customer Service to verify the manufacturer's address
and/or telephone number. Defective merchandise returned within the first
30 days will be exchanged with the same item. Defective merchandise
returned after the first 30 days will fall under the manufacturer's
All prices are subject
to change without notice. Orders will be billed at the prices
in effect at the time the order is received. ADCO Hearing Products
reserves the right to discontinue merchandise without prior notice and
to correct typographical errors. Prices here supersede all previous
pricing and are in effect as of the date shown on the order form. Prices
and specifications are subject to change.
Discounts on merchandise are available on quantity orders for bookstores,
stores, libraries, educational instructions, and resellers. For further
information, contact Customer Service.
Gift certificates are available for any merchandise and in amounts of
$15.00 or more. We can send gift certificates to the designated name
and address. Please do not add shipping charges to the gift certificate.
ARE YOU MOVING?
If you are moving, please let us know your new address so you will not
miss new catalogs. We need both your old and new addresses for verification.
Please also indicate whether it is an individual or household move.
YOU RECEIVING DUPLICATE CATALOGS?
If you are receiving duplicate catalogs, please send us all the mailing
labels and indicate which one you prefer. We will correct our mailing
list at once. Please share the extra catalog with your friend.
Merchandise represented in this catalog come from manufacturer's highly
respected in the assistive technology industry and products have been
carefully selected to assure performance and quality. When merchandise
is not completely satisfactory, for any reason, please return for
refund or exchange within 30 days after receipt of order. Videotapes,
DVDs, software, and personalized items are not returnable unless
LET CUSTOMER SERVICE HELP
For professional and friendly assistance, call Customer Service for
any questions about merchandise or orders, toll-free at 800-726-0851
V/TTY or 303-794-3928 V/TTY Monday through Friday between
8:00 am to 5:00 pm Mountain Time. Customer Service can help you choose
the merchandise that will meet your needs.