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Satisfaction Guarantee:

If you are not completely satisfied with your order, it may be returned in its original condition within 30 days of the invoice date for exchange or refund with prior authorization. Before returning any merchandise for credit or exchange, all returns must be pre-authorized and accompanied with a Return Material Authorization (RMA) number. To obtain RMA number, call our Customer Service at 800-726-0851 or 303-794-3928.

For prompt service, identify the merchandise, the reason for the return or exchange, and have the invoice number readily available. Repack the merchandise carefully in the original carton with all instruction manuals, warranty card, and the original packing materials. Clearly mark the RMA number on the outside of the shipping package. Send the merchandise and packing slip prepaid and insured to: ADCO Hearing Products, 4242 South Broadway, Englewood, Colorado, 80113.

Customers are responsible for shipping charges on returned and exchanged merchandise. Shipping charges are nonrefundable once your order has been shipped. We will refund shipping and handling charges only if the error was ours. If your items qualified for Free Shipping, the outbound and return shipping costs incurred by ADCO will be deducted from your refund or credit.

Any merchandise returned without the RMA number or unclearly displayed will be delayed in the return process or refused. NOTE: Software, DVDs, Videotapes, and personalized items are not returnable. Please allow up to three weeks for your return to be processed.

Store Information
Hours: Mon-Fri 10:00am to 5:00pm MST
4242 South Broadway
Englewood, CO 80113

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Contact Us
Phone Hours: Mon-Fri 8:00 to 5:00 MST
Local: 303-794-3928
Fax : 303-794-3704